Welcome to DUBAI LIMO

Terms of Service, outlining the guidelines and agreements
that govern your use of our transportation services.

Terms & Conditions/ Reservation Agreement:

At DUBAI LIMO

(BEL) we take care to provide our clients with the highest
quality transportation services personalized for their unique needs. We are
available to you 24 hours a day, 7 days a week, 365 days a year with advance
notice. Our staff members are professional, courteous, and efficient. Our motto
is: “Driven With Protection”. Safety, Comfort, and Privacy Is Our Priority.
That is why we are clear on our terms and conditions of service so that our
time together can be a pleasurable one.

Terms & Conditions

Unless otherwise agreed to in writing, the following Terms
& Conditions apply. Total charges incurred are to be paid in full 48 hours
prior to the event unless approved in advance or there is an existing corporate
billing account on file. DUBAI LIMO accepts VISA, MasterCard, Discover and
American Express credit cards. Cash may also be accepted, subject to an
authorized credit card guarantee and identity validation for security purposes.
No checks will be accepted. Additional ID verification may also be necessary.

Airport Transfers

DUBAI LIMO provides a flat rate for most domestic and
International commercial airport pickups and drop-offs to or from Dallas
Fort-Worth International and Dallas Love Field Airports. Commercial airport
transfer rates are based upon pickup and drop-off distance without any
associated delay or waiting time exceeding thirty (30) minutes. (See wait time
section) Add $30.00 to all International arrivals. Your vehicle is dispatched
according to the flight’s estimated time of arrival as provided to DUBAI LIMO
(We are not responsible for delays caused by the airline’s automated system or
otherwise). All balances are due prior to or at the time of pick up. Any
additional charges occurring during the trip will be assessed at final billing.

Point to Point Transfers

DUBAI LIMO may provide point-to-point transfer rates for
local pickups and drop offs within the immediate Dallas service area. Wait time
beyond the (15) minutes “grace” period as well as for extra stops or indirect
routing may accrue additional charges. (See wait time section) Transfer rates
are a function of time, distance, and zone locations.

Hourly Service

DUBAI LIMO provides an hourly rate for all other services
based on a (4) hour minimum charge, unless otherwise arranged and stated in
writing prior to date of service. A $150.00 non- refundable fee is due at the
time of reservation. Hourly or “As Directed” services allow for multiple stops
as directed by the client. Vehicle will stay with the client or at their stop
locations (as parking availability allows) for the entire rental time. Travel
time may be charged and is made a part of the respective hourly minimums. All
sporting events, concerts, shows, and out-of-city trips are (6) hour minimums.
Refer to cancellation policy for any questions on canceling.

Wait Time/Overage

DUBAI LIMO

allows 15 minutes of courtesy wait time for point-to-point
transfers. DUBAI LIMO also allows 30 minutes of courtesy wait time for airport
pickups ONLY. DUBAI LIMO

will charge $30.00 every 15 minutes our driver is waiting
beyond the courtesy time of the scheduled pickup time. For example: Client has
a point-to-point scheduled pick up time of 2pm. Clients does not enter the
vehicle until 2:45pm. Client will be charged an additional $60.00. The same
applies for airport pick-ups starting after its 30 minute-courtesy time. All
hourly overages will be billed up to the next half hour.

Cancellations & Time Changes

DUBAI LIMO understands that cancellations are sometimes
necessary and unavoidable. Unless otherwise agreed to in writing, the following
applies:

We generally accept cancellations on Sedan & SUV airport
transfers and local point-to-point transfers ONLY (24) hours before the
scheduled pick-up time at no charge. For local Dallas Fort-Worth Metroplex
hourly, out of town and specialty events such as weddings, proms, sporting
events, concerts, birthday celebrations, etc. please see below.

Non-Refundable Deposit

DUBAI LIMO will accept $150.00 non-refundable deposit for
all hourly reservations. The nonrefundable deposit will be applied towards the
reservation balance.

Note: Any additional payments shall be 100% refunded if
cancellation of service is made at least 60 days prior to the date of scheduled
service. A 50% refund shall be made if cancellation of service occurs within 30
days of expected service. This excludes reservations made within 30 days or
less of the expected service. No refunds within 7 days of service.

Cancellations must be made in writing via the email on file.

We will allow 50% of the agreed upon total to ONLY be
applied to a new reservation.

The new reservation must be made within (3) months of the
cancellation date of original booking if our schedule permits.

Time changes on scheduled trips: 

Unless otherwise agreed to in writing and with less than the
required cancellation notice stated above, time changes on the day of
reservation will result in additional charges. It is not our responsibility if
we CAN NOT fulfill the change at that time. All change requests must be made by
email.

Special Events & Peak Demand Rental Times

Special events and peak demand periods both locally and in
other markets may dictate premium pricing, higher hourly minimums and in some
cases multi-day minimums, additional notice for changes and cancellations.
Vehicles are usually in more limited supply for the higher demand and at times
supplemental vehicles are used to accommodate this demand.

No Shows

If you do not see your driver, please call our office
immediately at 940-808-2118 or email us @gmail.comto avoid the full-charge
“no-show” fee. 

For Point-to-Point & Airport Service, a fee equal to the
base fare will be charged if the client does not show at the pre-arranged
pick-up location.

For Hourly Service, 100% of the service will be charged if
the client does not show at the pre-arranged pick-up location.

Limo Capacity

Drivers cannot exceed the number of passengers allowed in
each vehicle. This violates state law and goes against our insurance
guidelines.

E-Mail Communication and Booking Online

Generally we accept new reservations, changes and
cancellations by email @gmail.comwith adequate notice and information. Or you
may book through our online portal and app. Although we do operate 24/7/365, it
is recommended that you verbally confirm any request sent after normal business
hours and on major holidays. If your needs require attention in less than (8)
hours, please call our office at 940-808-2118 (Changes and Cancellations refer
to the cancellation and change policy).

All email should be sent directly to @gmail.com DUBAI LIMO
will not be responsible for any emails not sent directly to @gmail.com

If you do not receive an email response within (2) hours,
please contact us at 940-808-2118 for immediate assistance. We cannot guarantee
cancellations, changes, or new reservations unless it is sent to@gmail.com

(See policies for Cancellation/ Change/Reservation)

You should always get email confirmation of a new
reservation, quote, any changed reservation, or cancelled reservation. If you
do not receive such email confirmation within (1) hour, please contact us right
away at 940-808-2118

Driver Tip and Fare Privacy Policy

We compensate our drivers well. You never need to pay our
drivers unless a cash arrangement for the reservation service has been agreed
upon. Regardless of your payment method a direct gratuity to driver is always
completely at your discretion and greatly appreciated. Your driver is forbidden
to discuss pricing or request any gratuity from clients. Please never discuss
any pre-arranged cost or charges with our drivers. Any questions about your
fair should ONLY be discussed with the billing department. If you approve an
additional gratuity to be added to your bill via your credit card, please
confirm via e-mail to @gmail.com referencing your reservation number, or just
give us a call at 940-808-2118 to adjust billing. Our drivers understand that
all gratuities must be earned by providing an exceptional experience and
service to our clients and their guests.

Arrival Time

Dubai Limo and its drivers always prepare in advance to
avoid unnecessary delays of arrival time. However, roads, traffic and weather
conditions are often beyond the reasonable control of the company and the
driver. No refund can be given because of late arrivals due to such conditions
or other occurrences out of the reasonable control of the company or driver.

Baggage and Other Property Transported

Dubai Limo will not assume responsibility for the handling
or maintenance of any baggage or other property, nor for any property left in
the company’s vehicles. Please always check thoroughly prior to leaving the
vehicle for all personal belongings. Our drivers will clear any vehicle
immediately after the last client is dropped off. If any property is missed and
later recovered it will be returned at the client’s expense.

Passenger Conduct

Dubai Limo reserves the right to refuse to transport and/or
discontinue transport of any person who, in the carrier's judgment, is
incapable of taking care of himself or herself or whose conduct is such as to
make him or her objectionable to or a danger to other passengers, the driver or
the fleet vehicle. Including persons under the influence of or in possession of
illegal drugs, as well as those excessively intoxicated, in the possession of
firearms or dangerous substances of any kind. Under no circumstances are minors
allowed to consume or possess alcohol or illegal substances while in a company
vehicle. Client shall not interfere with the driver’s duties or tamper with any
apparatus or appliance on the vehicle. In such instances, services will be
terminated immediately, and no refunds will be offered.

Child Safety Restraints

It is important for DUBAI LIMO as a licensed and permitted
limousine company to adhere to all laws pertaining to child safety restraints.
We must ensure that all qualifying children are in an infant, booster, or
toddler seat. If you plan to travel with a child needing safety restraints,
make sure to inform us at the time of your reservation. You can either choose
whether we provide one for you at a small fee or you may bring your own. Please
understand we will not be able to hold your personal child safety seat for
out-of-town travel unless special arrangements are made in advance. Safety is
always our priority!

Excess Cleaning & Damage

If, during or after the transportation service, the company
is required to spend an extended amount of time and material to clean the
vehicle due to acts of the client or any of their guests (i.e., spilling food
& drinks, vomiting, prohibited smoking, excessive trash), DUBAI LIMO, at
its discretion, will charge client additional fees to cover such expense.
Damage to the vehicle in any way caused by the actions of the client or any
passenger or pet will be charged in full to the client. The minimum clean up
fee is $250 and will be charged to the client’s credit card immediately.

Smoking Strictly Prohibited

As regulated by state law, our employees have the right to
work in a smoke-free environment. Thus, there will be absolutely no smoking or
usage of any tobacco or e-cigarettes products allowed in any of our vehicles.
Any violations will result in immediate ejection from our vehicle with no
refund of payment.

Other Charges

Other charges include reimbursement for parking, valet
service or any client requested incidentals and amenities.

Holiday, Special Events and daily Surcharge

During the hours of 10:00pm until 6:00am daily, New Year
Day, Thanksgiving Day, and Christmas. New Year’s Eve after 5:00 P.M. Premium
hourly rates may apply on these holidays and during these hours, as well as
during other premium events and dates. (Charges vary and are subject to
change without notice)

FLEET VEHICLES (Unforeseen Situations)

In the event of an unforeseen situation and we are forced to
change your vehicle type, DUBAI LIMO will always provide our clients with a
clean Luxury Vehicle that can accommodate their event. DUBAI LIMO will always
provide our clients with a vehicle that is modern, safe and up to date as the
vehicle that was reserved.

Liability for Delays or Mechanical Breakdowns

DUBAI LIMO shall not be held liable for delays caused by an
Act of God, public enemies, authority of law, quarantine, perils of navigation,
riots, strikes, hazards of danger due to a state of war (declared or
undeclared), accidents, breakdown, hazardous weather conditions, and other
conditions beyond the control of the carrier. DUBAI LIMO does not guarantee to
maintain the schedule submitted by its agent or employee. DUBAI LIMO is not to
be held liable in any way for a failure to maintain its schedule.

Staff Accommodations

On special occasions VIP/Private Events that require
overnight travel for drivers, lodging and meals should be arranged and paid for
by the client.

Identification Card Requirement

DUBAI LIMO reserves the right to request identification upon
Chauffeur arrival. BEL requires that the booking client or the passenger listed
on the reservation display identification if requested by Chauffeur or any
representative of DUBAI LIMO. Failure to do so WILL result in cancellation of
reservation and no refund will be issued.

Please note that cancellation policies and
pricing are subject to change at any time. It is always best to confirm with DUBAI
LIMO directly to ensure you have the most up-to-date information.